Inbound Path

The Inbound path is for setting up Makinari agents to handle incoming traffic, answer customer questions, and capture leads automatically.

Goal: In less than 5 minutes, you will install the Makinari tracking script on your website and configure a live chat widget handled by your AI team.

Prerequisites

A Makinari account and Site (see Account and Site).
Access to your website’s HTML <head> tag.

Step 1: Install the tracking script

The tracking script allows Makinari to identify visitors and display the chat widget.

Go to the Settings > Channels tab in the Dashboard .

Copy your unique tracking script snippet. It looks like this:


<script src="https://files.uncodie.com/tracking.min.js" data-site-id="YOUR_SITE_ID"></script>

Paste the script right before the closing </head> tag on all pages of your website.

Step 2: Configure the chat channel

Next, enable the website chat channel so visitors have a way to talk to your agents.

In the Dashboard, navigate to Channels > Website.
Toggle the Chat Widget to Active.
Customize the widget’s appearance (colors, welcome message) to match your brand.
Add your website’s domain to the Allowed Domains list. This is a critical security step that allows CORS requests.

Step 3: Test your inbound flow

Open your website in an incognito window.
You should see the chat widget appear in the bottom right corner.
Send a message like “Hello, what do you do?”
Your Customer Support agent will reply automatically based on the brand context you provided.

Next steps

Explore Webhooks to get notified when a high-value lead chats.
Give your agents better context in the Brand Context settings.