Send Message

Sends a message to the Customer Support agent and triggers an AI response or tool execution.

POST /api/agents/customerSupport/message

Request Body


{
  "message": "I have an issue with my order.",
  "site_id": "123e4567-e89b-12d3-a456-426614174000",
  "userId": "123e4567-e89b-12d3-a456-426614174000",
  "origin": "website"
}

Parameter	Type	Required	Description
`message`	`string`	Yes	The content of the message.
`site_id`	`string`	Yes	The UUID of the site.
`userId`	`string`	No	The UUID of the user sending the message.
`agentId`	`string`	No	The UUID of the specific agent.
`conversationId`	`string`	No	The UUID of the conversation.
`lead_id`	`string`	No	The UUID of the lead (if identified).
`visitor_id`	`string`	No	The UUID of the visitor (if anonymous).
`name`	`string`	No	Name of the contact (for lead creation/identification).
`email`	`string`	No	Email of the contact.
`phone`	`string`	No	Phone number of the contact.
`origin`	`string`	No	Channel origin: ‘website’, ‘email’, ‘whatsapp’, ‘chat’, ‘website_chat’.
`website_chat_origin`	`boolean`	No	Legacy flag for website chat origin.

Response

Returns the AI response, created/updated conversation details, and any tool outputs (e.g., ticket creation).